Transfer Troubleshooting

Why is my transfer stuck? State-by-state diagnostic guide

Transfer Status Reference

Pending: Submitted to registry. Awaiting admin contact confirmation. Allow up to 5 working days. Check spam folder for confirmation email.
pendingTransfer: Registry received request. Losing registrar has 5 days to approve/deny. Auto-approves after 5 days for gTLDs.
Pending Customer: Awaiting registrant/admin action. Resend confirmation email. Verify email address is reachable.
Pending Domain: Registry-level issue. Check EPP status. ClientTransferProhibited must be removed at current registrar.
Pending Support: Manual intervention required. Contact support with ticket number. Do NOT resubmit (creates duplicates).
Cancelled: Review cancellation reason. Correct underlying issue before resubmitting.
Completed: Verify DNS configuration and nameservers in AutoDNS. Zone records not auto-transferred.

Pre-Flight Checklist

✓ Lock removed: No clientTransferProhibited status active.
✓ 60-day clear: Domain registered/last transferred more than 60 days ago (gTLDs).
✓ Fresh auth code: Generated immediately before transfer. Validity varies: .DE 30 days, .EU 40 days, .AT 21 days, .FI 30 days, .SE 14 days, .CZ 14 days.
✓ Email accessible: Admin contact email valid and monitored. Confirmation emails go here.
✓ Data matches: For ccTLDs (.hr, .kr): registrant data must match WHOIS exactly.

ccTLD Transfer Behaviours

.hr: Manual. 3-7 working days. Data must match WHOIS. Owner change separate. Auth code limited validity.
.bg: Manual. Up to 45 days. Application Number required. Transfer form mailed as originals.
.ba: Manual. 2-4 weeks. Two original signed documents. Copies rejected.
.no: 1-5 working days. Norwegian nexus required. Norid does NOT auto-approve. Explicit approval needed.
.kr: 3-7 working days. Contact data must be updated BEFORE transfer. Outdated data = failure.
.my: Up to 14 days. Short auth code validity. Transfers auto-cancel if not completed within window.
.rs: 5-10 working days. Documentation may be required for non-Serbian entities.

Losing Registrar Denies Transfer

Common denial reasons: invalid auth code, transfer lock active, outstanding fees, within 60-day lock period. You cannot force a losing registrar to approve. The registrant must contact them directly and explicitly approve via the losing registrar's panel or FOA email.

ℹ DNS is not transferred. After a successful transfer, nameserver configuration must be verified and zone records recreated if they were hosted at the previous registrar.