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Policies & Troubleshooting

Reference for ICANN policies and the most common support cases, linked from the TLD knowledge base.

ICANN Policy

• Transfer Policy (IRTP) Inter-Registrar Transfer Policy — updated Feb 2024, effective Aug 2025
• OwnerChange (COR) Change of Registrant process — FOA and Designated Agent modes
• ERRP Expired Registration Recovery Policy — domain lifecycle after expiry
• Contact Verification Email verification, WHOIS accuracy, and clientHold enforcement
• Registration Data Policy RDP 2025 — RDAP, data redaction, privacy/proxy rules
• EPP Status Codes Domain status codes reference — client and server statuses
• Abuse & Legal Requirements ICANN RAA abuse obligations, UDRP, DSA, authority requests, and reporting process

Common Troubleshooting

• NIS2 Compliance EU Directive 2022/2555 Article 28 — domain registration data accuracy
• Registrant Name Change (Umfirmierung) What happens to domains when a company rebrands — by TLD family
• Transfer Troubleshooting Why is my transfer stuck? State-by-state diagnostic guide
• ccTLD Registration Reference Eligibility, requirements & common rejection reasons for high-friction ccTLDs
• Registry Lock Lock business-critical domains at the registry level for maximum security
• HTTPS Redirect Troubleshooter Why your redirect works on HTTP but not HTTPS, and how to fix it
• Abuse & Phishing Reporting How to report domain abuse, phishing, spam, and what happens next
• Contact / Handle Updates How to update domain contacts, what triggers re-verification, and owner change vs contact update
• AutoDNS: Login, 2FA & API Keys Account access, two-factor authentication, API credentials, and account recovery
• Auth-Codes: How to Obtain Per TLD
• DNS Records: Syntax & Common Errors Record types, correct syntax, trailing dot rule, and error troubleshooting
• Registrant Verification Process Email verification lifecycle, re-triggering, suspension, and TLD-specific rules
• DENIC WHOIS: Why InterNetX Appears Why .de WHOIS shows InterNetX as registrar for domains managed by other providers
• User Management & Subusers Creating subusers, assigning permissions, and managing access in AutoDNS
• Domain Registration: Timelines How long registration takes by TLD type, what happens after payment, and troubleshooting
• AutoDNS: Common Configuration Workflows