FAQ AutoDNS Domain Platform
What is the difference between a guest account and an activated account?
The guest account is a demo account for getting to know the new domain platform. For all paid actions, such as registering domains, you have to activate the account and become a customer. Afterwards you will receive a customer number via email and can use all functions.
Which payment types are possible?
After activating your account, you can decide whether you want to pay with prepayment or postpayment.
With prepayment you have to charge the account with credit on the shopping cart page or in the User Profile before the first order. With postpayment the details are checked and the account is then activated. This process can take up to 48 hours. After that, domains and other products can be ordered.
Which payment methods are possible in postpayment?
You can choose between invoice, credit card and SEPA direct debit (only in countries participating in the SEPA payment scheme).
Why are no purchases possible despite account activation?
With postpayment the details are checked and the account is then activated. This process can take up to 48 hours. After that, domains and other products can be ordered.
What does the limit in the user profile mean?
Every postpayment account has a limit. This limit behaves similar to a dispo limit and is emptied once a month. The limit applies to new registrations, transfers and package orders, not renews.
During the verification process of the postpayment account the limit is zero and will be adjusted accordingly.
What should be considered when paying by credit card?
If the payment method “credit card” is selected without providing credit card details, an invoice will be automatically generated. Credit card data can be entered or changed at any time in the User Profile (User Administration).
Are domains renewed automatically or does this have to be done manually?
With postpayment, domains are automatically renewed (auto-renew), with prepayment, domains must be manually renewed (auto-delete). You will receive a corresponding notification before a domain expires so that you can renew it manually in time.
In the PORTFOLIO under Renews/Restores you will get an overview of the renewal status of your domains.
Where can domain data be changed?
An overview of the registered domains is displayed in the PORTFOLIO under Domains. The desired domain can be selected and edited. In addition to editing domain data, name server and DNSSEC, addons and domain services can be activated. For paid actions, the user is redirected to the shopping cart page.
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